Help center

Frequently asked questions

Clear answers about accounts, professionals, payments, privacy and online consultations.

Do I need a diagnosis before choosing a psychologist?

No. You may start by selecting what feels difficult, your preferred language and consultation format.

Does PRJI diagnose or provide emergency care?

No. The platform provides information, discovery and service-management tools. Use local emergency services for immediate danger.

When does my client panel open?

It opens after a successful eligible payment and account verification.

When does a psychologist profile become public?

Membership payment opens the private panel. Public listing requires identity and qualification review.

Where are payment details stored?

Sensitive card and bank information is collected by the configured payment provider, not entered into ordinary WordPress fields.

Can I cancel a consultation?

Cancellation eligibility depends on timing, professional availability and the policy displayed before checkout.

Contact the appropriate EIFVS desk